The Georgia Department of Revenue's taxpayer assistance videos are now available through the state’s online portal, providing taxpayers with more precise guidance on income tax rules, online services, and account management. Released ahead of the 2025 filing season, the videos aim to help individuals and businesses complete required tasks with fewer delays and fewer errors.
The Georgia Department of Revenue has introduced a new collection of instructional videos to support taxpayers who need help completing income tax filings, updating accounts, or responding to department notices. These videos are located in the Georgia Tax Center, the state’s primary online system used to sign in, review information, and manage services related to taxes.
The tutorials cover a wide range of steps that often lead to errors or slowdowns. Individuals can learn how to file income tax returns, make payments, check refund information, and address audits or correspondence sent by mail. Each video walks viewers through key actions, providing clear visual guidance for taxpayers who may struggle with written instructions.
Business users also have access to targeted videos. Topics include filing sales tax returns, uploading XML files, managing accounts for alcohol and tobacco, and completing state-required forms. New Georgia businesses can find help with registration steps, creating secure passwords, and setting up accounts that meet state security standards.
The department designed the videos to reduce confusion and improve accuracy across the tax system. The library is available 24/7, allowing individuals and tax professionals to get help at any time without relying solely on phone support. The Department of Revenue noted that these resources are part of its broader effort to modernize state services and provide consistent, reliable information for taxpayers across Georgia.
The Department of Revenue began processing 2024 income tax returns on February 3, 2025. Due to severe weather impacts in parts of the state, Georgia granted an extension for filing 2024 individual income tax returns. The new deadline is May 1, 2025. The department encourages taxpayers to visit its online page early to avoid last-minute problems.
Most error-free electronically filed income tax returns are processed within five business days. Refunds typically arrive within 21 days. First-time filers or individuals who have not filed in several years will receive paper checks by mail instead of direct deposit. The department emphasizes that accurate account details reduce the risk of rejections or additional reviews that may trigger state audits.
Tax professionals and individuals can use the Georgia Tax Center to review accounts, update information, confirm mailing addresses, and monitor notices. All users must complete two-step verification when signing in. The department recommends reviewing passwords and security settings before filing to help protect sensitive information and prevent unauthorized access.
The portal also includes tools that help taxpayers locate forms, review current tax laws, and stay informed about account activity. These features support taxpayers who prefer online guidance rather than waiting for customer service during busy periods.
The Georgia Department of Revenue taxpayer assistance videos offer a clear advantage for individuals who want help understanding income tax steps or completing state requirements. The videos reduce the likelihood of mistakes that delay refunds or require follow-up correspondence. Tax professionals may also utilize the tutorials to assist clients who need guidance in navigating online services or state tax laws.
The department recommends that taxpayers review the videos before filing, especially if they are new residents, new filers, or individuals who have not used the Georgia Tax Center in recent years. Confirming accounts, updating passwords, and verifying personal information promptly can help prevent issues during processing and reduce wait times for refunds.
Taxpayers should visit the Georgia Tax Center to access videos, review income tax guidance, confirm deadlines, and verify the accuracy of their account details. Early preparation supports smoother filing and helps avoid delays linked to missing information or incorrect entries.
By William Mc Lee, Editor-in-Chief & Tax Expert—Get Tax Relief Now
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