Receiving an Indiana Balance Due Notice can be unsettling, especially for taxpayers unfamiliar with the state’s collection process. This notice from the Indiana Department of Revenue (DOR) informs individuals or businesses that they owe unpaid state taxes or have a remaining balance from a previous filing. It is not a penalty but a formal alert that payment is due, often accompanied by details about the owed amount, tax year, and available payment options.

Many taxpayers receive this notice after filing their tax returns but underpaying, missing a payment, or encountering an issue, such as a returned bank transaction. Some people may get it because they didn't file their taxes, their information doesn't match the IRS's, or the DOR made changes. The notice initiates a time-sensitive process that can result in additional fees, penalties, and interest if not addressed, regardless of the reason.

Understanding what this notice means and knowing how to respond promptly can help taxpayers protect their rights, avoid enforced collection actions, and restore good standing with the state. This guide outlines why these notices are issued, what steps to take upon receiving one, and the available options for paying or settling a tax bill effectively through programs such as payment plans, penalty relief, and offers in compromise.

What Is an Indiana Balance Due Notice?

An Indiana Balance Due Notice is an official document issued by the Indiana Department of Revenue (DOR) that informs taxpayers of their outstanding state tax obligations. It serves as the first stage of the state’s collection process, providing details about the balance owed, payment instructions, and response deadlines.

Key Details Found in the Notice

Most notices share a similar layout containing the following information:

  • Header and Identification: The top section displays “Indiana Department of Revenue,” the notice type, and an identification number beginning with “L” followed by ten digits.

  • Account Information: This section outlines the taxpayer’s name, mailing address, account or tax ID number, and tax type—such as individual income, business, or sales tax.

  • Balance Summary: The notice itemizes the total amount owed, including the original tax bill, accrued penalties, and interest. It also provides the current balance and payment due date.

  • Payment Information: Instructions are provided for making payments through the INTIME online portal, by mail, or by other payment options such as direct debit from a checking account.

  • Contact Information: The notice lists a DOR customer service number, mailing address, and hours of operation for taxpayers who need clarification or assistance.

An Indiana Balance Due Notice should not be ignored. It represents an opportunity to review the situation, confirm the accuracy of the balance, and determine how to proceed before initiating additional collection actions.

Why Did You Receive This Notice?

The Indiana Department of Revenue issues a Balance Due Notice when taxpayers owe money on unpaid or underpaid state taxes. Understanding why this notice was received helps determine the appropriate next step to resolve the issue.

1. Unpaid or Underpaid Taxes

A taxpayer may have submitted their tax returns but not paid the full amount they owe. This situation occurs frequently due to calculation errors, missed payments, or rejected bank transactions. Even a small remaining balance can trigger a notice.

2. Unfiled or Late Returns

If the department's records indicate that a taxpayer should have filed but didn't, the DOR may use employer-reported income, IRS data, or financial records to estimate the amount owed. This estimated balance will stay on the notice until you file your return.

3. Data Discrepancies

If the income reported on a tax return doesn't match what the IRS or employers have on file, the DOR may change the return and send a notice for the difference. This often occurs when a taxpayer fails to report wages, investment income, or earnings from a side business.

4. Return Adjustments

The DOR occasionally corrects mathematical or clerical errors found on a filed return. These adjustments may change the total owed and result in a Balance Due Notice.

Receiving this notice does not always mean a taxpayer made a mistake. It simply means the DOR believes a balance remains and further action is required to review or pay it.

What Happens If You Ignore the Notice?

Failing to respond to an Indiana Balance Due Notice can result in escalating collection actions, additional penalties, and long-term financial consequences. The DOR enforces a straightforward process that intensifies over time if no response or payment is made.

Immediate Financial Impact

  • Penalties and Fees: Indiana imposes a 10% penalty on unpaid taxes, with a minimum charge of five dollars. Additional daily penalties apply for late filing. These fees can quickly add up, increasing the total amount owed.

  • Interest Accumulation: Interest accrues daily on the unpaid balance until full payment is made. The longer the balance remains unresolved, the more expensive it becomes.

Escalation of the Collection Process

  1. Demand for Payment: If the initial notice is ignored, the DOR sends a Demand for Payment, giving about twenty days to respond before the matter advances.

  2. Tax Warrant and Lien: After the response period expires, the DOR files a tax warrant that becomes a public lien against the taxpayer’s property and credit report.

Enforcement Actions

The Georgia Department of Revenue may take several enforcement actions to collect unpaid taxes when a taxpayer fails to respond or make payment arrangements. These include:

  • Wage Garnishment: Up to 25 percent of a taxpayer’s disposable wages may be withheld directly from their paycheck to satisfy the debt.

  • Bank Account Levy: The department may seize funds from checking or savings accounts to recover the outstanding balance.

  • Property Seizure: The department has the authority to take and sell personal or business property to apply the proceeds toward the unpaid tax liability.

Failure to act not only increases costs but also limits available payment options. Prompt communication with the DOR prevents these measures and keeps the taxpayer in control.

How to Respond Step-by-Step

Responding to an Indiana Balance Due Notice involves reviewing the document, verifying accuracy, and determining whether payment or appeal is necessary. Acting quickly ensures access to all available relief options.

Step 1: Review the Notice.

Taxpayers should confirm that their personal details, tax year, and amount due match their records. Verifying the total balance helps determine if it aligns with their filed return.

Step 2: Check Payment History.

Compare the notice with personal records or the INTIME online account to ensure prior payments were correctly credited. Sometimes a fee may not appear due to a posting delay or a mismatched account number.

Step 3: Verify Reported Income.

Request IRS Wage and Income Transcripts to identify missing or incorrect income details. This step helps confirm whether a discrepancy triggered the notice.

Step 4: Determine the Next Action.

  • If the balance is correct, the taxpayer should pay in full or set up a payment plan through the INTIME portal.

  • If the balance is incorrect, the taxpayer can contact the DOR to dispute the amount or file an amended return to correct it.

Step 5: Keep Detailed Records.

All correspondence, payment confirmations, and communication notes should be kept in a secure file. Proper documentation is essential in case future questions or disputes arise.

Timely action ensures that the balance is resolved efficiently, prevents unnecessary fees, and maintains compliance with Indiana’s tax requirements.

Offer in Compromise (Settle for Less)

An Offer in Compromise, also known as an OIC, allows eligible taxpayers to settle their Indiana tax debt for less than the full amount owed. This option is available for individuals who are unable to pay their full balance due to financial difficulties or other qualifying reasons. The Indiana Department of Revenue carefully reviews each application to determine if collecting the full balance would place an undue financial strain on the individual.

Eligibility Requirements

To be considered for an Offer in Compromise, taxpayers must meet specific criteria set by the state. Each requirement ensures that the program is used only by those genuinely unable to pay the full amount.

  • The tax liability must be final, meaning there are no pending appeals or unresolved disputes.

  • All required state tax returns must be filed and up-to-date before submitting an offer.

  • The taxpayer cannot have an open bankruptcy proceeding during the application process.

  • The taxpayer must have made all required estimated tax payments for the current year.

  • The state should have accepted no Offer in Compromise within the past five years.

Meeting these requirements does not guarantee approval, but it allows the application to be reviewed by the DOR’s Taxpayer Advocate Service.

Types of Offers

The DOR considers two main types of offers, depending on the taxpayer’s situation.

  • Doubt as to Collectability: This type applies when a taxpayer’s financial situation indicates they cannot realistically pay the full balance, even through a long-term payment plan. The DOR reviews income, expenses, and available assets to determine collectability.

  • Economic Hardship: This offer is intended for taxpayers who could pay the full balance but doing so would prevent them from meeting their basic living expenses, such as housing, food, and medical care.

Understanding which type of offer applies helps taxpayers provide accurate and relevant documentation during the application process.

Application Process

Submitting an Offer in Compromise involves several key steps and requires detailed financial documentation.

  1. Taxpayers must complete the Collection Information Statement (Form CIS-I for individuals) to provide a complete picture of income, assets, and expenses.

  2. The offer should include the proposed settlement amount and the preferred payment method, either a lump sum payment or an installment agreement.

  3. All applications must be mailed to the Indiana Department of Revenue’s Taxpayer Advocate Office for review.

  4. A small application fee and initial payment are typically required when submitting the offer.

  5. The DOR reviews the application and notifies the taxpayer once the decision is made.

Taxpayers who qualify for an Offer in Compromise can often settle their debt for a significantly reduced amount. However, maintaining compliance with future tax filing and payment obligations is critical. Failure to stay current on state taxes after approval can result in the agreement being revoked.

If Approved

Once an offer is accepted, the taxpayer must pay according to the agreed terms. Accepted offers may involve a one-time lump sum payment or installment payments over a set period, typically ranging from 24 to 72 months. All payments must be made on time, and the taxpayer must remain current on future tax filings to maintain the validity of the agreement.

An Offer in Compromise offers taxpayers the opportunity to regain financial stability while resolving long-term tax obligations. It should be considered only after evaluating all other payment options, including payment plans or penalty abatement.

Financial Hardship and Temporary Relief

The Indiana Department of Revenue may temporarily suspend tax collections if taxpayers are experiencing financial difficulties. This relief provides people and businesses with time to recover without worrying about enforcement actions. This pause stops additional penalties, wage garnishment, or levies during the hardship period, but it does not remove the tax debt.

Currently Not Collectible (CNC) Status

Taxpayers who cannot pay due to severe financial strain may request Currently Not Collectible (CNC) status. The DOR checks to see if the collection would make it impossible for the taxpayer to pay for basic needs. Some examples are being unemployed for a long time, having a medical emergency, or losing your job suddenly. If the DOR agrees, they stop collecting money immediately and periodically check the taxpayer's account to monitor their financial situation.

How to Apply for Financial Hardship Relief?

Applying for hardship relief requires detailed documentation that supports the taxpayer’s inability to pay.

  1. Taxpayers must complete a financial statement outlining all sources of income, assets, and essential expenses.

  2. Supporting documents, such as recent pay stubs, medical bills, or unemployment records, must be attached to the application.

  3. The completed application and supporting materials are sent to the Indiana Department of Revenue’s Taxpayer Advocate Office for review.

  4. The department will review the case, verify the financial information, and notify the taxpayer of approval or denial.

Important Considerations

Even though the CNC status halts active collection, interest continues to accrue on the unpaid balance. Taxpayers must still file all future tax returns on time to remain eligible for ongoing relief. Failure to stay compliant could result in the reinstatement of collection efforts.

Financial hardship relief provides temporary protection, allowing taxpayers to stabilize their finances and explore long-term resolution options, such as a payment plan or an Offer in Compromise.

Liens, Warrants, and Collection Actions

If a taxpayer fails to respond to a Balance Due Notice, the DOR can escalate enforcement by filing tax warrants or liens. These legal actions secure the state’s claim to the debt and can significantly impact the taxpayer’s credit, property, and financial situation.

Tax Warrants

A tax warrant is a formal judgment filed by the DOR that transforms the unpaid tax debt into a public record. Once filed, it becomes a lien on the taxpayer's property, allowing the state to collect money by garnishing their wages, seizing their bank accounts, or seizing their property. The county clerk typically maintains records of tax warrants in the county where the taxpayer resides or owns property.

Tax Liens

Tax liens attach directly to a taxpayer’s property and prevent the sale, transfer, or refinancing of that asset until the debt is paid in full. Liens can remain on a credit report for several years and may lower credit scores, making it difficult to obtain loans or lines of credit.

Enforcement Actions

Once a tax warrant or lien is issued, the DOR or county sheriff may take further collection actions.

  • Wage Garnishment: The state can order employers to withhold up to 25% of disposable income each pay period until the debt is satisfied.

  • Bank Account Levy: The DOR can instruct a bank to withdraw funds from the taxpayer’s account to cover part or all of the balance.

  • Property Seizure and Sale: In more serious cases, personal or business assets may be seized and sold at auction to pay the outstanding amount.

These actions remain in place until the debt is paid or resolved through an approved payment plan, Offer in Compromise, or hardship status. Understanding how liens and warrants work enables taxpayers to act promptly before enforcement impacts their financial stability.

Preventing Future Balance Due Notices

Accurate recordkeeping and regular tax compliance are the first steps in avoiding future Indiana Balance Due Notices. Proactive habits can prevent mistakes that lead to penalties, interest, or additional tax bills.

File and Pay on Time

Every year, taxpayers should pay any taxes due by the April filing deadline and file all state tax returns on time. Setting reminders or using electronic filing services helps prevent missed deadlines, which can trigger future notices.

Adjust Withholding or Estimated Payments

Incorrect withholding or not paying enough in estimated payments are two common causes of underpayment. Employees can discuss their withholding settings with their supervisor, and self-employed individuals should make estimated tax payments every three months to stay current with their tax obligations.

Keep Information Updated

Maintaining a current address and contact details with the DOR ensures that important mail, such as balance notices or payment confirmations, is received. Taxpayers should promptly update contact information in the INTIME portal to prevent delays or miscommunication.

Monitor INTIME Accounts Regularly

The INTIME system allows taxpayers to view account balances, verify payments, and check for updated notices. Reviewing the account periodically helps identify issues early and provides time to address them before they escalate.

By staying current on filings, maintaining accurate records, and keeping in contact with the DOR, taxpayers can prevent future balance due situations and avoid the stress of unexpected tax notices.

Key Indiana Taxpayer Resources

The Indiana Department of Revenue provides various resources to help taxpayers manage their state tax obligations, make payments, and obtain personalized assistance. Knowing where to find reliable information can help taxpayers avoid scams, incorrect guidance, and unnecessary fees from third parties.

INTIME Online Portal

The INTIME system is the official online platform for managing state tax accounts with the Georgia Department of Revenue. It enables taxpayers to manage most tax-related tasks securely and efficiently from a single location. Through this portal, users can:

  • View account details, including notices, balances, and payment information, in real time to stay informed about their current tax status.

  • Make secure payments directly from a checking account or debit card without the need to mail checks or visit an office.

  • Apply for payment plans, penalty abatements, or other available relief options electronically, eliminating the delay of paper submissions.

  • Communicate directly with the Department of Revenue by sending secure messages and tracking responses within their online account.

Using the INTIME portal helps taxpayers manage their obligations more conveniently, reduces processing time, and ensures all records and communications remain easily accessible in one location. The portal can be accessed by visiting the Indiana Department of Revenue website and clicking the INTIME access button on the homepage.

Indiana Department of Revenue Contact Information

Taxpayers can contact the DOR directly for questions about their account or payment status.

  • Phone: 317-232-2240 (Customer Service)

  • Mail: Indiana Department of Revenue, P.O. Box 7224, Indianapolis, IN 46207

  • Hours: Monday through Friday, standard business hours

Taxpayer Advocate Service

The Taxpayer Advocate Service of the DOR is a separate group within the department. It helps taxpayers who are experiencing financial difficulties, complex disputes, or unresolved issues. This office can also assist individuals who believe their rights have been violated or who require assistance with the appeals process.

Official Forms and Publications

The Georgia Department of Revenue (DOR) website offers downloadable forms and detailed instructions for various taxpayer requests. These include:

  • Penalty abatement requests (Form 53054): This form is used to request a reduction or removal of penalties due to reasonable cause.

  • Offer in Compromise applications: This packet enables taxpayers to apply for settlement of their tax debt for an amount less than the total amount owed.

  • Power of Attorney forms: These forms authorize licensed tax professionals to represent taxpayers and communicate with the department on their behalf.

  • Updated tax year publications: These official documents outline annual filing changes, current tax rates, and administrative updates.

Taxpayers are advised to visit the official state website to ensure they are using the most up-to-date forms and not relying on third-party sources that may be outdated or incorrect.

Using these official resources helps taxpayers quickly resolve issues and ensures that all actions follow state-approved procedures.

Frequently Asked Questions

What should taxpayers do after receiving an Indiana Balance Due Notice?

When taxpayers receive an Indiana Balance Due Notice, they should first review the payment information carefully to confirm the amount they owe and the tax year involved. If the bill appears accurate, they can pay online using a checking account, direct debit, or other payment options through the INTIME portal. Acting quickly helps prevent additional penalties, interest, or collection fees and keeps the taxpayer’s account in good standing with the state.

Can taxpayers set up a payment plan to resolve state tax debt?

Yes, taxpayers who cannot pay their full tax debt immediately can apply for a payment plan through the INTIME portal. This allows them to spread payments over several months using direct debit from a checking account. To qualify, all required tax returns must be filed, and there cannot be an open bankruptcy proceeding. Making consistent payments helps taxpayers avoid additional penalties and collection actions.

What if a taxpayer disagrees with the amount shown on the tax bill?

If the tax bill appears incorrect, taxpayers should contact the Indiana Department of Revenue immediately to discuss their account and correct any errors. They may need to file an amended return or provide documentation showing that payments have already been made. In some cases, the department may adjust the balance if an error occurred. Responding quickly ensures taxpayers protect their rights and avoid unnecessary interest, penalties, or legal enforcement actions.

Can penalties or interest be reduced or waived?

Penalties may be waived if taxpayers can demonstrate reasonable cause, such as illness, natural disaster, or incorrect professional advice. Interest generally cannot be removed because it compensates the state for unpaid taxes. Taxpayers can apply for penalty abatement through the INTIME portal or by mail using Form 53054. Requests are reviewed and accepted based on documentation showing the cause of the delay or financial hardship.

What if paying the balance in full causes financial hardship?

Taxpayers facing financial hardship can contact the Taxpayer Advocate Service, an independent organization within the IRS. This service helps taxpayers determine whether they qualify for an Offer in Compromise (OIC) or temporary relief from collection. To apply, taxpayers must submit their current financial information. The state will review income, expenses, and assets to decide whether a reduced settlement or payment pause can be accepted.

How can taxpayers avoid scams and ensure payments are sent correctly?

Taxpayers should make payments only through official state channels, such as the INTIME portal or by mailing checks directly to the Indiana Department of Revenue. They should never share payment information with unverified companies or third-party services claiming to act on their behalf. To avoid scams, always verify that communications come from an official “@in.gov” address and visit the DOR website directly, rather than using email links.

Where can taxpayers find help resolving complicated tax issues?

Taxpayers who need assistance can visit the Indiana Department of Revenue’s website or contact the Taxpayer Advocate Service for guidance. This office assists individuals and businesses in resolving complex issues, applying for relief programs, and protecting their taxpayer rights. Assistance is available by phone, mail, or online request, and it is beneficial when dealing with penalty disputes, refund delays, or complicated balance resolutions.