The Michigan Department of Treasury has revised its hotline service schedule to give taxpayers clearer access to representatives handling income tax and payment issues. The update sets defined weekday hours for live assistance, while automated phone and online services remain available around the clock.
Taxpayers with individual income tax questions can call 517-636-4486. Representatives are available Monday through Friday from 8:00 a.m. to 4:30 p.m. Outside these hours, the automated system provides general information 24 hours a day.
Representatives are available at the same number for payment-related issues until 4:45 p.m. on weekdays. Business tax inquiries should be directed to 517-636-6925. The Collections Services Bureau handles debt and delinquency questions at 517-636-5265 for individuals and 517-827-3227 for businesses.
The Michigan department advises taxpayers to have their Social Security numbers, the tax year in question, adjusted gross income, and filing status ready when contacting the hotline. Having these details prepared helps staff provide faster and more accurate assistance.
The department reminded taxpayers that payments cannot be made over the phone. Accepted methods include e-filed estimated payments, mailed checks, or online transactions through Treasury systems in Lansing, MI. These safeguards ensure proper processing and verification.
Digital services remain available 24/7. Taxpayers can check refund status, claim credits such as the homestead property tax credit, and review tax policy documents online. The Michigan Department of Treasury encourages residents to use these tools to reduce call volumes and shorten wait times.
The Michigan Department of Treasury handles close to five million state returns annually, with more than 90 percent now filed as e-filed submissions. It oversees income tax compliance, tax refunds, estimated payments, and broader tax administration duties across Michigan.
Treasury officials in Lansing manage programs such as the homestead property tax credit, which provides relief to qualified homeowners and renters. The department also supports the State Tax Commission and local units in ensuring fair property tax assessments statewide.
The Collection Services Bureau addresses cases of unpaid balances, payment warrants, and repayment options. Taxpayers who fall behind on obligations are directed to the bureau for resolution, while businesses receive tailored support for outstanding liabilities.
The department supplements its hotline with digital platforms where taxpayers can check refunds, file documents, and access technical help. Online tools allow residents to download forms, review tax policy notes, and manage accounts without visiting Lansing in person.
State Treasurer Rachael Eubanks underscored the need for clear taxpayer support as the new hotline schedule takes effect. “Both working and older Michiganders now have options to lessen the amount of tax owed or provide a refund,” she said in a recent press statement from the Michigan Department of Treasury. Eubanks also encouraged taxpayers to file electronically, noting that e-filed returns are processed faster and reduce errors during each tax year.
The clarified Michigan Treasury hotline hours give residents more predictable access to representatives in Lansing, particularly during the busiest weeks of the tax year. Working taxpayers can better plan calls around office schedules, while retirees and others who prefer speaking directly with staff now know when support is available.
The Michigan department continues to encourage the use of online tools for faster service. Taxpayers can track refunds, submit estimated payments, or request technical help through the Treasury’s e-filed platforms. The Collection Services Bureau and State Tax Commission remain key resources for property and business tax concerns. Accessibility support is also provided through TTY relay services and alternative formats.
Taxpayers can also contact the Michigan Treasury hotline at 517-636-4486 during scheduled hours for individual income tax questions or visit the Michigan Treasury Lansing, MI, offices for additional assistance.
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