The Michigan Department of Treasury has introduced the Michigan Treasury Feedback Portal, a new online system that allows taxpayers to share experiences and raise concerns about state tax services. Accessible through MILogin, the portal is part of a broader modernization effort to improve income tax filing, property tax processes, and overall taxpayer services in Michigan.
Residents can enter the Michigan Treasury Feedback Portal using their existing MILogin credentials, which is the same system used for other Michigan state services. Once logged in, taxpayers gain access to structured feedback forms, rating scales, and open comment fields that allow them to describe specific experiences or suggest improvements. The department has emphasized that the portal is designed for overall service quality and not for resolving individual account disputes.
Taxpayers can submit input on a wide range of areas. These include website usability, delays in income tax refund processing, communication with customer service representatives, and property tax billing or verification issues. Michigan Treasury Online is also a focus, with options to highlight concerns about filing, payments, or navigation. The portal’s suggestion box feature allows residents to request new tools or propose system changes.
Treasury staff will review feedback submitted through the portal monthly, with quarterly summaries to be published for the public. These updates will highlight recurring concerns, such as unclear form instructions, slower-than-expected refund results, or challenges with access to online filing systems. An annual report will outline how the department has responded, including changes to policy, technology, or communication practices.
Taxpayers must not attach personal account details to their submissions to encourage candid participation. The portal separates feedback from sensitive information such as income, refund status, or payment records. Users may provide contact information, such as an email address, if they want a direct response, but this step is optional. Anonymous submissions are also accepted, ensuring residents can raise questions or file concerns without hesitation.
Officials stress that the system is available 24 hours a day and can be used from a desktop computer, tablet, or smartphone. The department expects heavier use during tax season but has designed the portal for year-round access, allowing taxpayers in Michigan cities and rural communities to share input at any time.
The launch of the Michigan Treasury Feedback Portal continues a series of initiatives by the Michigan Department of Treasury to expand digital services. Michigan Treasury Online, commonly referred to as MTO, already provides businesses with a secure platform to file returns, make payments, and manage accounts without relying on paper mail or office visits. For individuals, the Income Tax eService allows residents to check refund status, update account information, and complete required forms electronically.
In October 2022, the department introduced the Hearings Portal, allowing taxpayers and their representatives to file appeals, upload documents, and hear case updates online. That system was designed to address disputes, while the new feedback portal focuses on general service quality and taxpayer concerns. Together, they represent different approaches to strengthening taxpayer rights and making Treasury services more accessible.
Officials have emphasized that these projects are tied to broader tax policy objectives in Michigan. By offering more digital access, the state hopes to deliver faster results, reduce errors in filing, and increase transparency for taxpayers across the state.
State leaders say the Michigan Treasury Feedback Portal is intended to give taxpayers a stronger voice in shaping government services. A spokesperson for the Michigan Department of Treasury noted that the portal builds on Michigan Treasury Online and other digital systems by creating a space where residents can raise concerns about income tax, property tax, and payment processes. “This tool helps us respond more quickly and make our services easier to use,” the spokesperson said during a press event featuring the Department of the Treasury logo and the Michigan header logo.
Taxpayer advocates have welcomed the launch but stress that results will matter more than the platform itself. “People need to see real improvements when they submit feedback,” one policy expert said, pointing to recurring issues such as refund delays, verification requests, and complicated filing forms.
The Taxpayer Advocate office described the portal as complementary. It does not replace case-specific help but strengthens taxpayer rights by ensuring patterns and systemic problems are heard at the Treasury level.
For residents, the Michigan Treasury Feedback Portal offers a year-round option to raise questions, file suggestions, and share experiences with Treasury services. Whether entering concerns about income tax forms, property tax bills, or account access, taxpayers can now use a single portal instead of relying solely on phone calls or mail.
Treasury staff will review submissions regularly and publish summaries that outline common themes. Officials say this process will help the Michigan Department of Treasury adjust forms, speed up verification steps, and make online filing more user-friendly. Broader insights may also influence future tax policy changes, ensuring taxpayer rights remain central to modernization efforts.
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